Forum Discussion
Password prompt
Hi again, rene_weber, and thanks again for helping.
Unfortunately, the suggestion didn't work. I experimented a couple of ways with the idea, and the problem persists.
Now, for the second time in two weeks, my Office icons in the Start menu are showing up faded with a black line underneath. The previous time I looked for and installed Windows 10 updates and it resolved. This time, no updates show up. It's very frustrating.
Greetings.
This sounds strange. Are you logged on on your machine with a local or a microsoft account?
Just an update… There’s good news and bad news.
I tried all of the suggestions offered here, but none solved the problem. I had decided to do a complete reinstall when time permitted, but I hadn’t yet gotten around to it.
About three days ago, when I started the computer first thing in the morning, Office 365 Outlook (which opens automatically) gave an error message that there was a problem with the user account. This has happened a few times in the past. After trying to log in manually without success, I rebooted the computer. This time, Outlook opened up normally in my account.
Lo and behold, I was also able to use Excel and Word without entering my password. I am still able to do so. My fingers are crossed that the issue resolved itself and will not return.
So, the good news is that the problem is solved. The bad news is that I have no idea what happened to solve it. I did nothing.
At any rate, I appreciate the help offered by @Rene30 and @Akshay_Mane in my dilemma.
rene_weber It's very strange, indeed. And very frustrating. I am logged on the computer with the same Microsoft Account. And it is the corresponding password that is always requested to log into the Office apps. The baffling thing is that it started out of the blue, perhaps two months ago, after never having the problem before. Also strange is that that when the apps open, they already show my account name in the right-hand corner as if I were already logged in. Furthermore, the Outlook app, which opens automatically on start up, never asks for a password.