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gcell's avatar
gcell
Copper Contributor
Jan 03, 2020

Password prompt

I’ve been using Office 365 for a while now. Starting about a month and a half ago, every time I open an Office app, it prompts me for my account password. This happens for all Office apps except for ...
office 365
gcell's avatar
gcell
Copper Contributor
Jan 04, 2020

rene_weber 

Hi Rene,

 

Thank you for taking the time to help.

 

I haven’t tried to reinstall Office… I have been desperately avoiding it so that I will not lose all of my customization. If necessary in the end, I will do it.

 

The Office Dashboard that I have installed (the orange background with a white window) opens everything in OneDrive. It doesn’t offer the option of opening in the Desktop version.

 

Finally, I’m running what is supposed to be the most recent version of Windows 10: Home 1909 v. 18363.535.

 

Again, thanks.

Greg

rene_weber's avatar
rene_weber
Brass Contributor
Jan 06, 2020

gcell Open the credential manager (https://support.microsoft.com/en-gb/help/4026814/windows-accessing-credential-manager), under generic credentials locate your office/microsoft login. Click on remove, restart your pc and then log in to your office account.

  • gcell's avatar
    gcell
    Copper Contributor
    Jan 09, 2020

    Hi again, rene_weber, and thanks again for helping.

     

    Unfortunately, the suggestion didn't work. I experimented a couple of ways with the idea, and the problem persists.

     

    Now, for the second time in two weeks, my Office icons in the Start menu are showing up faded with a black line underneath. The previous time I looked for and installed Windows 10 updates and it resolved. This time, no updates show up. It's very frustrating.

     

    Greetings.

    • rene_weber's avatar
      rene_weber
      Brass Contributor
      Jan 11, 2020
      Hello gcell,

      This sounds strange. Are you logged on on your machine with a local or a microsoft account?
      • gcell's avatar
        gcell
        Copper Contributor
        Jan 21, 2020

        rene_weber @Akshay_Mane

        Just an update… There’s good news and bad news.

        I tried all of the suggestions offered here, but none solved the problem. I had decided to do a complete reinstall when time permitted, but I hadn’t yet gotten around to it.

        About three days ago, when I started the computer first thing in the morning, Office 365 Outlook (which opens automatically) gave an error message that there was a problem with the user account. This has happened a few times in the past. After trying to log in manually without success, I rebooted the computer. This time, Outlook opened up normally in my account.

        Lo and behold, I was also able to use Excel and Word without entering my password. I am still able to do so. My fingers are crossed that the issue resolved itself and will not return.

        So, the good news is that the problem is solved. The bad news is that I have no idea what happened to solve it. I did nothing.

        At any rate, I appreciate the help offered by @Rene30 and @Akshay_Mane in my dilemma.

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