Forum Discussion
Password prompt
I’ve been using Office 365 for a while now. Starting about a month and a half ago, every time I open an Office app, it prompts me for my account password. This happens for all Office apps except for Outlook.
If I have a copy of an app already open, then I am usually not prompted if I open another copy (though occasionally yes). If no copy is open, then I am invariably prompted. If an app is open (e.g., Excel), then I am still prompted for a password if I open another app (like Word).
If I am not connected to the internet, I am not prompted for the password.
I have sent a message to Office, to which I received no response.
I also chatted with on-line support. The assistant took over my computer and could not reproduce the problem. She gave me advice on what to do if it recurred (which it did as soon as she finished). The “solution” provoked a huge problem that I had to fix, but it did not resolve the issue.
Does anyone know what can be done? Thanks!
9 Replies
This typically happens when the user selects the Keep me signed-in check box. For federated user accounts, the user name and passwords are not saved. This is because Integrated Windows Authentication can be used, which does not require the password. For a third-party federated identity provider that does not support Integrated Windows Authentication, the password is not available from CredMan, and therefore it must be prompted for.
Here is the fix that you can try
Start Registry Editor.
Navigate to the following registry subkey:
Office 2016
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
Office 2013
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity
Right-click the entry, and then select New.
Add a new DWORD value to the registry called NoDomainUser, and then set it to a value of 1.
The registry entry alters the behavior for a federated user account so that the password is saved in CredMan.
Akshay_Mane Thanks Akshay. I did as you suggested the day you sent the message. Unfortunately, no improvement.
- Hello gcell,
Have you tried reinstalling office? Download the "Office" application from the store (it is a office dashboard like thing). If you did, try open the apps from the Office Dashboard.
What windows version are your running?Hi Rene,
Thank you for taking the time to help.
I haven’t tried to reinstall Office… I have been desperately avoiding it so that I will not lose all of my customization. If necessary in the end, I will do it.
The Office Dashboard that I have installed (the orange background with a white window) opens everything in OneDrive. It doesn’t offer the option of opening in the Desktop version.
Finally, I’m running what is supposed to be the most recent version of Windows 10: Home 1909 v. 18363.535.
Again, thanks.
Greg
gcell Open the credential manager (https://support.microsoft.com/en-gb/help/4026814/windows-accessing-credential-manager), under generic credentials locate your office/microsoft login. Click on remove, restart your pc and then log in to your office account.
