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abbasjaffarali's avatar
abbasjaffarali
Copper Contributor
Dec 12, 2019

OWA switches to old layout

For some reason, Outlook on the web switches back to an old format if I go to the colander, contacts or tasks tab. And then if I return to email, it still stuck on the old layout. Only if I refresh t...
office 365
outlook on the web
FcoManigrasso's avatar
FcoManigrasso
Iron Contributor
Dec 13, 2019
Hi,
I guess OWA is taking his light version in your browser. This could be for many reasons:
- Browser not updated or not compatible. Check with another one.
- Browser cache. Empty it or try from a private browsing window.
- Try to enable the full OWA version.
- Check this as well: https://support.microsoft.com/en-us/help/2506626/outlook-web-app-opens-in-the-light-version-when-it-s-used-in-office-36

Best Regards
abbasjaffarali's avatar
abbasjaffarali
Copper Contributor
Dec 13, 2019

Thanks for trying to help but that's not the issue. I've tried multiple browsers and machines but its the same problem across all of them. Also tried to find the option for lite interface but couldn't.

  • FcoManigrasso's avatar
    FcoManigrasso
    Iron Contributor
    Dec 13, 2019
    In Outlook Web App, click Options.
    In the navigation pane on the left, click Outlook Web App version, and then clear the Use the Light Version of Outlook Web App check box.
    Click Save at the top of the page.
    Sign out of Outlook Web App. The next time that the user signs in to Outlook Web App, the user is presented with the standard version of Outlook Web App.
    • abbasjaffarali's avatar
      abbasjaffarali
      Copper Contributor
      Dec 14, 2019

      FcoManigrasso It's not the light version that it switches but more of a "default" view with the black ribbon on top. It doesn't show my preferred theme or custom layout.

      • FcoManigrasso's avatar
        FcoManigrasso
        Iron Contributor
        Dec 14, 2019
        Oh! I'm really sorry for the missunderstandig.
        So, this seems more a display settings issue.
        Are all the users affected by this issue? If it's only a single one, try to check the configuration: https://support.office.com/en-us/article/display-settings-for-mail-a62ead01-4e64-45a8-a497-f462589956de
        Which version of Exchange are you using?

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