Forum Discussion
temuco
Feb 02, 2020Copper Contributor
Outlook: Permanent prompts to re-enter passwords
I just don't understand it and I'm not getting anywhere. So I hope for your help. Since yesterday I have a strange and very annoying behaviour with Outlook on a PC with Windows 10. Outlook asks f...
MargaretAuldLouie
Feb 05, 2020Brass Contributor
temuco We had a similar problem where Outlook would keep popping up and asking for the user's password. I'm not sure if that's the same issue as you are describing. But we were able to fix it with the following registry changes:
reg add HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover /t REG_DWORD /v ExcludeExplicitO365Endpoint /d 1
reg add HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity /v DisableADALatopWAMOverride /t reg_dword /d 1 /f
If the above didn't fix it then we would do a full repair of Office and that would resolve it.