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BNC173's avatar
BNC173
Copper Contributor
Dec 28, 2018

Outlook not updating inbox

I have added a second mailbox to my outlook. It will update when I start in the morning but last email will be like 9 am & will not update again unless it wants to. I have reconnected, shut down outl...
office 365
outlook
IlDavo's avatar
IlDavo
Copper Contributor
Jun 27, 2022

Jorge_Martinez : Please share: after you made WHAT change?  Several solution approaches have been metioned if this thread.  I'd love to know *which* ones actually helped.

Thanks

Jorge_Martinez's avatar
Jorge_Martinez
Copper Contributor
Jun 28, 2022

IlDavo : File>account settings >account settings> select user account > click on change options> unselect "use cached exchange mode to download email to an outlook data file" option.

restart outlook... done.

 

That method worked for me.

 

 

  • IlDavo's avatar
    IlDavo
    Copper Contributor
    Jun 28, 2022

    Many thanks, Jorge_Martinez .

     

    File>account settings >account settings> select user account > click on change options> unselect "use cached exchange mode to download email to an outlook data file" option and restart outlook worked for me, as well!

    • Mark_Albert's avatar
      Mark_Albert
      Copper Contributor
      Jun 27, 2023

      IlDavo 

      I tried clicking File>account settings >account settings> select user account > change options and unchecking "use cached exchange mode," but the check mark keeps coming back whether I click apply or next. I have restarted Outlook several times and I rebooted the PC, but when I go back to the settings use exchange mode is still checked.  

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