Forum Discussion
BNC173
Dec 28, 2018Copper Contributor
Outlook not updating inbox
I have added a second mailbox to my outlook. It will update when I start in the morning but last email will be like 9 am & will not update again unless it wants to. I have reconnected, shut down outl...
Thuyavan Ganesan
Dec 28, 2018Iron Contributor
Hi try to turn off Cached Exchange Mode, please perform the following steps:
1. Click File > Account Settings > Account Settings.
2. Click the Office 365 account, and then click Change.
3. Under Offline Settings, uncheck Use Cached Exchange Mode.
4. Exit, and then restart Outlook.
1. Click File > Account Settings > Account Settings.
2. Click the Office 365 account, and then click Change.
3. Under Offline Settings, uncheck Use Cached Exchange Mode.
4. Exit, and then restart Outlook.
Jorge_Martinez
Jun 11, 2022Copper Contributor
Thuyavan Ganesan After I made the change just restarted outlook, Worked perfectly! Thanks!
- IlDavoJun 27, 2022Copper Contributor
Jorge_Martinez : Please share: after you made WHAT change? Several solution approaches have been metioned if this thread. I'd love to know *which* ones actually helped.
Thanks
- Jorge_MartinezJun 28, 2022Copper Contributor
IlDavo : File>account settings >account settings> select user account > click on change options> unselect "use cached exchange mode to download email to an outlook data file" option.
restart outlook... done.
That method worked for me.
- IlDavoJun 28, 2022Copper Contributor
Many thanks, Jorge_Martinez .
File>account settings >account settings> select user account > click on change options> unselect "use cached exchange mode to download email to an outlook data file" option and restart outlook worked for me, as well!