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Cecil C. Achord's avatar
Cecil C. Achord
Copper Contributor
Nov 15, 2018

Outlook not syncing with 365. Connection Status Under Authn: Error

Have only happened to a couple of users so far. Just started in the past week or two. Outlook 2016 and also Outlook 365(Perpetual) on Windows 7(so far). Completely Nuking the outlook profile, all th...
microsoft 365 apps
office 365
Tim R. Sonberg's avatar
Tim R. Sonberg
Copper Contributor
Nov 29, 2018

We are having the same issue with Click to run Version 1810 (Build 11001.20108)

 

The sdxhelper.exe work around does work however it doesn't explain the cause.    What specific Version and build are you running?

FeedMeCookies's avatar
FeedMeCookies
Copper Contributor
Nov 29, 2018

Same version (16.0.11001.20108) on one I just checked, but we've seen it happen on other builds as well.  

  • Tim R. Sonberg's avatar
    Tim R. Sonberg
    Copper Contributor
    Nov 29, 2018

    I just updated a few clients to 1811 (Build 11029.20079)  and patched for https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi

     

    I'll post back any change in behavior.

    • ahmedilyas's avatar
      ahmedilyas
      Copper Contributor
      Nov 29, 2018

      I had the same problem from the past 2 weeks I think.
      This morning I took a look at it with a finer comb and saw the SDXHelper being the culprit (ironic - its not helping anything :)) - before finding this thread.

      Just also updated Office to 1811 - hopefully this will fix it.

      • ckalexander22's avatar
        ckalexander22
        Copper Contributor
        Jun 19, 2019

        ahmedilyasHope all is well.  Were you able to find a solution?  Did this work for you?

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