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Alexander Appelhans's avatar
Alexander Appelhans
Copper Contributor
Aug 28, 2017

Outlook: Emails don't show in Inbox

Hello,   I have just set-up one of my user's Outlook accounts with an Exchange Online 365 account.    I sent the user a test e-mail which doesn't show up in the inbox.   When I Outlook Search f...
exchange
migration
office 365
VasilMichev's avatar
VasilMichev
MVP
Aug 28, 2017

Try to repair/recreate the Outlook profile. Running Outlook with the /cleanviews switch might help too.

  • Alexander Appelhans's avatar
    Alexander Appelhans
    Copper Contributor
    Aug 28, 2017

    Hello,

     

    I have already deleted the profile and created a new one. I have also run cleanviews. Any other suggestions?

     

    EDIT: When I deleted and recreated the profile, I could suddenly see the test emails I had sent earlier. The same thing was happening again though. New emails wouldnt show up.


    KR
    Alex

  • jcgonzalezmartin's avatar
    jcgonzalezmartin
    MVP
    Aug 28, 2017
    + 1 for Vasil's suggestion

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