Forum Discussion
Outlook crashing while attaching pdf file from Adobe reader.
Hi Guys,
I have adobe reader 2019.012.20035 and office365 version (16.0.11629.20238) installed on my pc. Almost 1 of 2 times when i try to attach pdf file from Adobe reader to outlook, it freezes. I tried to repair office, creating a new profilem reimaging the pc, infact i changed the pc and still having the same issue. I could not even find the addon for adobe in outlook so looked to add it but could not find one. Not really sure what is the issue, is it a problem with the adobe or outlook?
Thanks,
Bhavin Patel
Does it crash when you attach any other file format? Is it just PDF?
Are you attaching the file from a network drive? If yes, Could you please copy the PDF file on your desktop and attach if from local hard drive please?
Repair Adobe Reader
Start outlook in safe mode and verify if the problem persists? Outlook.exe \safe
Update Outlook to the latest build please. https://docs.microsoft.com/en-us/officeupdates/update-history-office365-proplus-by-date
Make sure latest Windows updates installed.
Thank you
Dav,
2 Replies
Does it crash when you attach any other file format? Is it just PDF?
Are you attaching the file from a network drive? If yes, Could you please copy the PDF file on your desktop and attach if from local hard drive please?
Repair Adobe Reader
Start outlook in safe mode and verify if the problem persists? Outlook.exe \safe
Update Outlook to the latest build please. https://docs.microsoft.com/en-us/officeupdates/update-history-office365-proplus-by-date
Make sure latest Windows updates installed.
Thank you
Dav,
Yeah Man it worked. Thanks for the reply, appreciated!!!
