Outlook crashing while attaching pdf file from Adobe reader.

Hi Guys, I have adobe reader 2019.012.20035 and office365 version (16.0.11629.20238) installed on my pc. Almost 1 of 2 times when i try to attach pdf file from Adobe reader to outlook, it freezes. ...

office 365

Anonymous
Jul 10, 2019
Hibhavinpatel

Does it crash when you attach any other file format? Is it just PDF?
Are you attaching the file from a network drive? If yes, Could you please copy the PDF file on your desktop and attach if from local hard drive please?

Repair Adobe Reader
Start outlook in safe mode and verify if the problem persists? Outlook.exe \safe
Update Outlook to the latest build please. https://docs.microsoft.com/en-us/officeupdates/update-history-office365-proplus-by-date

Make sure latest Windows updates installed.

Thank you
Dav,

Anonymous

Jul 10, 2019

Hibhavinpatel

Does it crash when you attach any other file format? Is it just PDF?

Are you attaching the file from a network drive? If yes, Could you please copy the PDF file on your desktop and attach if from local hard drive please?

Repair Adobe Reader

Start outlook in safe mode and verify if the problem persists? Outlook.exe \safe

Update Outlook to the latest build please. https://docs.microsoft.com/en-us/officeupdates/update-history-office365-proplus-by-date

Make sure latest Windows updates installed.

Thank you

Dav,

bhavinpatel
Copper Contributor
Jul 10, 2019
Yeah Man it worked. Thanks for the reply, appreciated!!!

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Outlook crashing while attaching pdf file from Adobe reader.

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