Forum Discussion
Outlook Classic - Crashes When Drafting with Copilot in RDS environment
Hi all, I'm interested to see whether anyone else is experiencing this issue, particularly in an RDS environment. We have a number of users who have paid-for Microsoft 365 Copilot licences, includi...
Until the RDS/Outlook Classic problem is resolved, use Outlook on the web for Copilot-assisted drafting and then continue normal mail work in Outlook Classic. This keeps the affected action outside the shared RDS Outlook process and does not require another Office reinstall. If the crash occurs only in Classic Outlook, open a Microsoft 365 support request with the Office build, Windows Server build, and a crash dump so the product team can correlate it with the Copilot feature.