Forum Discussion
Outlook Classic - Crashes When Drafting with Copilot in RDS environment
Hi all, I'm interested to see whether anyone else is experiencing this issue, particularly in an RDS environment. We have a number of users who have paid-for Microsoft 365 Copilot licences, includi...
Hi Chris , I’d treat this as an Office build plus RDS compatibility issue until proven otherwise. Check whether the same user works on a normal workstation, then test Outlook safe mode and disable add-ins. I’d also compare the Office build before and after the issue started, because Copilot in classic Outlook can be sensitive to build, WebView2, and shared/RDS environment differences.