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Grubsy's avatar
Grubsy
Copper Contributor
Jul 19, 2019

Outlook Cannot Send Email After 1907 Build 11901.20080 Upgrade

Our pilot group using Monthly Channel (Targeted) are having issues sending emails.

 

One is you are prompted with a box: Cannot sent this item

 

Another, you just cannot click the Send button.

 

This all started after the upgrade to 1907 Build 11901.20080

 

You can send a blank email with no subject and that seems to go through. Replying forwarding etc is no good. Also happens to the various shared mailboxes we use.

 

I run the command below to downgrade to the previous 1906 version and the issue is resolved

 

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun

officec2rclient.exe /update user updatetoversion=16.0.11727.20244

 

We are currently still using in house Exchange 2010 SP3 servers.

 

Any suggestions would be greatly appreciated.

  • Grubsy's avatar
    Grubsy
    Copper Contributor

    Have also tried these builds and still having the same issue

     

    August 13, 2019
    Version 1908 (Build 11929.20114)

    July 27, 2019
    Version 1907 (Build 11901.20176)

    July 25, 2019
    Version 1907 (Build 11901.20156)

    July 22, 2019
    Version 1907 (Build 11901.20120)

     

    Downgrade back to July 9, 2019 Version 1906 (Build 11727.20244) and all working fine again.

    • kerobra's avatar
      kerobra
      Copper Contributor

      Dude you definately saved me from throwing my laptop against the wall. I fought this issue, too after the latest office update and first I found absolutely nothing on the internet that covered that problem.

       

      We also have an on-premises Exchange 2010 SP3, currently Build 14.3.442.0 and O365 with password-hash SSO.

       

      Did you already check it with newer builds of Exchange 2010?

      • Grubsy's avatar
        Grubsy
        Copper Contributor

        kerobra 

         

        Interesting, we also have Build 14.3.442.0 and O365 with password-hash SSO

         

        I haven't tried any of the newer builds of Exchange yet.

         

        I have tried these with no luck:

         

        August 25, 2019
        Version 1908 (Build 11929.20254)

        August 16, 2019
        Version 1908 (Build 11929.20182)

         

        We've scheduled to install Update Rollup 29 for Exchange Server 2010 SP3 July 9, 2019 14.3.468.0 this week. Will report back if that helps at all

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