Forum Discussion

Iron Contributor

Oct 24, 2016

Outlook app on iphone with IOS 10 - black screen

Morning all, A number of our users have reported problems with the Outlook app on iPhone running iOS 10 (specifically 10.0.2, but could be other versions of 10 as well). When they launch the Outl...

microsoft 365 apps

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Sonia Cuff

Steel Contributor

Oct 26, 2016

Paul,

I haven't seen these exact symptoms but I don't have your exact environment either.

I have seen the Outlook app 'glitch' sometimes on 10.0.3 to the black screen with the spinner icon, but never on startup & it always comes back. Not helpful to you.

Does the problem occur if the user opens another iOS O365 app first and authenticates, before opening Outlook?

My first thought would be to troubleshoot if it's a timeout issue with federation that's causing the app to sulk.

Gotta love intemittant problems!

-Sonia

Paul Bendall

Iron Contributor

Oct 31, 2016

Latest update and response to points from Sonia Cuff

One of the iPhone 6 devices has been upgraded to iOS 10.1 which was released last week, this doesn't appear to make any material difference.
The version of the Outlook app is v2.5.6
End user support observe that the problem is not isolated to Outlook or other Microsoft apps but is also apparent on other third-party apps (phew)

Our thoughts are to swap out the device for a iPhone 6 / 6S running iOS 9.x or iPhone 7.0. Still interested in other peoples experience

Paul

Sonia Cuff
Steel Contributor
Nov 01, 2016
Love the phew!

With my experience of the iPhone 7 on iOS 10, I'd stick with your first option of trying an ealier iOS.
Guessing Apple doesn't give us an easy way to roll back an iOS update?
- Paul Bendall
  Iron Contributor
  Nov 01, 2016
  Sonia Cuff thanks for the feedback on iPhone 7, at least that saves spending more money
  
  Paul