Forum Discussion
Justin_Surpless
Feb 01, 2022Copper Contributor
Outlook 365 Grouping By Conversation When External User IT Changes It
Recently, it seems that the IT group of one of my customers has begun appending "EXTERNAL:" to emails that they receive from an external source. This is interfering with my conversation/thread organ...
gcantelo
Nov 16, 2022Copper Contributor
Justin_Surpless Im having this issue also.
re, RE, Re, fw, FW, Fw, EXTERNAL
These all get handled differently, what is the solution to this?