Forum Discussion
Outlook 2016 - alert on new email for shared mailbox
Hi,
like this old thread below, we have customers which have access to shared mailboxes and wants receive an alert for e-mails arriving on that other mailboxes visible on their outlook profile.
I was able only going to the 'Inbox' of a shared mailbox on outlook pane and then create a new rule ('only for this computer') which shows a custom pop-up alert as the article below.
The problem comes since it's a local rule, if user goes to another computer we need create the same rule and we have a lot of users it the same needs.
>>> Is there a way to show the traditional alert pop-up on button right corner like does when new e-mail arrive to its email account???
Old thread:
https://answers.microsoft.com/en-us/msoffice/forum/all/shared-mailbox-new-mail-notification/cfbba86f-64a8-4f5f-929e-5bc51dd16b08
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https://www.reddit.com/r/exchangeserver/comments/5ayqdz/outlook_shared_mailbox_how_to_get_notification/
Instructions followed:
https://support.office.com/en-ie/article/add-rules-to-a-shared-mailbox-b0963400-2a51-4c64-afc7-b816d737d164
4 Replies
- Still no options for SharedMailbox notification... I really don't get it, Microsoft. How can you think that no notifications for SharedMailboxes is a clever idea? This should be absolutely mandatory and the default!
Best way is to add the shared mailbox as additional account, via File -> Add account. This will enable new message notifications, rules support and all other features.
VasilMichev , I'm not convinced that's a valid solution. Shared Mailboxes are usually added as Auto-Mapped or Additional Mailboxes and very rarely as PasswordFull accounts. So What is Microsoft solution to notify new messages for additional mailboxes or auto-mapped mailboxes ?
- yeah I'm also stuck in this situation, why give us an Auto-Mapped option for shared mailboxes when these Outlook alert functionalities don't work?
