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gorhem's avatar
gorhem
Copper Contributor
Aug 20, 2020

Our plugin is causing the UI to get stuck Outlook 365-2016

We developing an Add-in project by using C# and vsto. Add-in receives list of operations to be performed from the server with a Task sending HTTP request. Our Add-in operates creating a hidden folder...
microsoft 365 apps
office 365
ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Aug 24, 2020

gorhem Hello, I have no idea. But take a look at this page for guidance how to test and debug Office Add-ins https://docs.microsoft.com/en-us/office/dev/add-ins/testing/test-debug-office-add-ins

gorhem's avatar
gorhem
Copper Contributor
Aug 25, 2020

ChristianBergstrom Thank you for your advice, we can debug our Outlook Add-in with Visual Studio, but we can't find what's causing the UI stuck. It would be great if you know a way, like logging, to get Outlook to tell us clearly why it's frozen. By the way, the Outlook logs are very complicated :). 

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    Aug 25, 2020

    gorhem Hello, maybe this can provide some answers https://support.microsoft.com/en-us/office/what-is-the-enable-logging-troubleshooting-option-0fdc446d-d1d4-42c7-bd73-74ffd4034af5

     

    If it doesn't I suggest you open up a support case with the official MS support and provide requested logs to them.

     

    Good luck!

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