Forum Discussion

backlit's avatar
backlit
Copper Contributor
Jul 08, 2025

OneDrive offline conflicts with File explorer

My desktop profile has crashed. An L2 support says that I need to discard my profile and create a new one. I am here to find an alternative to that. It must also be related to a MS data security and...
microsoft 365
onedrive
Kidd_Ip's avatar
Kidd_Ip
MVP
Jul 20, 2025

Try below without rebuilding:

 

1. Create a Temporary Local Admin Account

    • Go to Settings > Accounts > Family & other users
    • Add a new local user (not tied to your Microsoft account)
    • Give it admin rights and log in with it

2. Use ShellExView to Disable Context Menu Extensions

    • Download ShellExView
    • Disable all non-Microsoft context menu handlers
    • This can fix File Explorer hangs caused by cloud integrations

3. Run System Repair Tools

sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
    • Run these in Command Prompt (Admin) to repair system files

4. Clear OneDrive Cache and Reset Sync

    • Unlink OneDrive: Right-click cloud icon > Settings > Account > Unlink
    • Delete %localappdata%\Microsoft\OneDrive
    • Reboot and re-sign in to personal OneDrive only

5. Remove Orphaned Business Folders

      • Use these commands in Command Prompt (Admin):
takeown /f "C:\Path\To\Folder" /r /d y
icacls "C:\Path\To\Folder" /grant administrators:F /t
rd "C:\Path\To\Folder" /s /q
    • This forcibly removes folders with broken permissions