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Vivek Jain's avatar
Vivek Jain
Brass Contributor
Jul 11, 2017
Solved

OneDrive for Business

Since about two weeks, I started to get following message without any apparent reason. I am the only one who has access to my OneDrive folder and the error comes on all files I open and not limited to any specific file.

 

I have been using OneDrive for last 4-5 months without many issues. But this recent error is very persistent and causes unnecessary confusion. I have no option but to select 'overwrite changes' and not sure of the impact it would have. Thanks for any help.

 

onedrive
  • Tom Jamed's avatar
    Tom Jamed
    Jul 12, 2017

    Hi Vivek,

     

    Assuming you have synced a OneDrive Library with a local OneDrive client, the issue appears to be caused by a regression in either the OneDrive for Business Sync client or Office 2016.

     

    For those wanting to replicate:

    1. Sync a OneDrive Library with a local OneDrive client.
    2. Open an Excel file in Excel 2016
    3. Make any change and save
    4. Make another change to the same file and save

    Resolution - Option One

    The issue seems to be resolved in newer build of both products.

    • Patch OneDrive for Business beyond 17.3.6935.0609
    • Patch Office 2016 beyond 16.0.8201.xxxx

    You can find the OneDrive sync release notes here.

    Resolution - Option Two

    1. Right click OneDrive in the System Tray
    2. Select Settings
    3. Select the Office Tab
    4. Un-check "Use Office 2016 to sync files that I open"

    Note: If you un-check this setting, any changes that other people make to Office files will no longer merge together automatically so you may want to try the patching path first.

  • Tom Jamed's avatar
    Tom Jamed
    Brass Contributor
    Jul 12, 2017

    Hi Vivek,

     

    Assuming you have synced a OneDrive Library with a local OneDrive client, the issue appears to be caused by a regression in either the OneDrive for Business Sync client or Office 2016.

     

    For those wanting to replicate:

    1. Sync a OneDrive Library with a local OneDrive client.
    2. Open an Excel file in Excel 2016
    3. Make any change and save
    4. Make another change to the same file and save

    Resolution - Option One

    The issue seems to be resolved in newer build of both products.

    • Patch OneDrive for Business beyond 17.3.6935.0609
    • Patch Office 2016 beyond 16.0.8201.xxxx

    You can find the OneDrive sync release notes here.

    Resolution - Option Two

    1. Right click OneDrive in the System Tray
    2. Select Settings
    3. Select the Office Tab
    4. Un-check "Use Office 2016 to sync files that I open"

    Note: If you un-check this setting, any changes that other people make to Office files will no longer merge together automatically so you may want to try the patching path first.

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