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Daveginorge's avatar
Daveginorge
Copper Contributor
Mar 20, 2020
Solved

Onedrive and Sharepoint not configured for new users

I have created 2 new users. Both users are having trouble connecting to one drive. When trying to connect to onedrive in Teams in a web interface they get the message "Something went wrong". When attempting to connect to Sharepoint or Onedrive they get "Getting your files from OneDrive is taking longer than expected" and "Getting your files from SharePoint is taking longer than expected".

Any idea's on a solution?

Thanks in advance

 

 
admin
onedrive
  • Daveginorge's avatar
    Daveginorge
    Mar 23, 2020

    This morning everything seems to be OK. Access to SharePoint and OneDrive is now available.

     

    Information for others. The accounts were created Thursday afternoon about 14:00 (2pm) and the services were not fully available until Monday morning.

     

    Thanks again Adam for your input 🙂

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  • adam deltinger's avatar
    adam deltinger
    MVP
    Mar 20, 2020
    If can take some time for them to see this especially now when loads are high on the service. Wait a bit and see if it solves the problem.

    Adam

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