Forum Discussion
Office 365 subscription disabled for fraud- Help?
When it comes to trial we test the feature and over all functionality. You don't want to test the stress test in this particular Office 365 / EXO. They run millions of accounts so I will be ok they can handle the load. For me If I want to test and show the demo with some real/production account I'd would want to show them the feature across the Office 365 from EXO to One dRive and Teams and how all work together. I'd never put all the 40 production mailboxes. Trial starts with some test user. Same way If there is a company with 1000 employees I am not going to start a a trial with 1000 user. I'd start or pick 10 people who are either influencer or decision maker for example.
The point I'm making you did't plan that way.
Even for Microsoft Fast Track I'd do the same and always think about the risk.
When you sign up to a trial you accept the terms of the Trial agreement you can read here :-
https://www.microsoft.com/online/legal/v2/?docid=20
Within this you'll see the statement :-
6. Warranties.
a. No warranties. The Online Services and Licensed Software are being provided under this agreement on a temporary basis for use with your Trial Subscriptions. No warranties are provided under this agreement.
b. DISCLAIMER OF WARRANTIES. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, WE DISCLAIM ANY AND ALL REPRESENTATIONS OR WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION (i) REPRESENTATIONS OR WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, TITLE OR NON-INFRINGEMENT, (ii) REPRESENTATIONS OR WARRANTIES ARISING THROUGH COURSE OF DEALING OR USAGE OF TRADE, AND (iii) REPRESENTATIONS OR WARRANTIES THAT ACCESS TO OR USE OF THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE. THESE DISCLAIMERS WILL APPLY UNLESS APPLICABLE LAW DOES NOT PERMIT THEM.
It should be up to your customer to decide if they want to trust their company email etc under such terms, it clearly leaves you at significant risk of loss of service. As far as I've ever seen no companies provide free trials and accept any commercial liability, it would be crazy to do so, lots of exposure and no reward. Most would conclude that they couldn't use their business data or services without protection, but would be happy to use it for non-production with non real data.
It sounds like Microsoft have had serious issues with this trial, it would certainly be interesting to know if the credit card provided for the trial triggered the fraud detection.