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yshahzad's avatar
yshahzad
Copper Contributor
May 22, 2023

Office 365 mailbox shows full instead of In-Place archiving

Hi   We have a user whose Office 365 mailbox shows full instead of In-Place archiving.   In-Place archiving is still more than 50%.   How to fix this
office 365
eliekarkafy's avatar
eliekarkafy
MVP
what is your retention policy applied on this mailbox ?
yshahzad's avatar
yshahzad
Copper Contributor
May 22, 2023
Default policy

Default 2-year move to archive

Default 730 days Archive
  • eliekarkafy's avatar
    eliekarkafy
    MVP
    May 22, 2023
    and the emails aged more than 2 years are not moved to the archive ?

    you can force the archiving of the emails on this mailbox by using the managed folder assistant command:

    Start-ManagedFolderAssistant -Identity "Chris"

    after running this script the emails will move the archive folder as per the policy applied and you can monitor the space used in the archive
    • yshahzad's avatar
      yshahzad
      Copper Contributor
      May 22, 2023
      Will I run this command in Windows Powershell on the user's system or on any system?
      • yshahzad's avatar
        yshahzad
        Copper Contributor
        May 22, 2023
        I tried to run this command on my system but got the below error:

        Start-ManagedFolderAssistant : The term 'Start-ManagedFolderAssistant' is not recognized as the name of a cmdlet, function, script file, or
        operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
        At line:1 char:1
        + Start-ManagedFolderAssistant -identitiy "Rizwan"
        + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo : ObjectNotFound: (Start-ManagedFolderAssistant:String) [], CommandNotFoundException
        + FullyQualifiedErrorId : CommandNotFoundException

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