Forum Discussion
Citation79
Aug 13, 2021Copper Contributor
Office 365 hangs temporarily on RDP server for multiple users
Hi guys, I have a server where around 20 users connect and use Office 365 apps such as Outlook and Excel to work over RDP. Sometimes during the session, Excel freezes when switch from one cell to an...
JosePinos55
Aug 13, 2021MCT
Try disabling hardware graphics acceleration for the applications. See screenshot attached.,
Citation79
Aug 13, 2021Copper Contributor
Thanks will test, I need to do it on each user's rdp connection correct?
- JosePinos55Aug 13, 2021MCTYes if done manually. You could also make this change via GPO.
I would test it first in a few users and see how you get on.
Thanks,
Jose- Citation79Aug 17, 2021Copper ContributorHi Jose did this and didn't help. Software keeps randomly hanging and get slow keystrokes even when the rest of the applications on the RD server are working just fine. Opened a ticket with Microsoft to check this out but its a strange behavior taking into account that the server low load in memory and CPU.
- EgobrainMay 05, 2025Copper Contributor
Hi,
Did you solve your issue ?
Thanks
- Citation79Aug 13, 2021Copper ContributorThanks Jose will test and see if that helps!