Forum Discussion
Office 365 Achieved 99.99% Availability in Q3 2016. Does Anyone Still Care about Cloud SLAs?
The news that Office 365 achieved 99.99% availability in the last quarter comes as no real surprise. As cloud services become ever more massive, it becomes harder for any incident to affect a service’s SLA in any meaningful way.
Good question, rather simplistic I just assume Office 365 availability is as close to 100% as possible. It then becomes a case of individual incidents, when things do occasionally go wrong, how quickly they are handled and resolved.
It's when outages have an end-user impact or an outright service loss, that it is most important. Even if it only represents a tiny fraction of an SLA, a few hours with no access to Exchange or SharePoint Online/Dynamics 365 during business hours is pretty bleak.
It's import to be able to correlate sometimes sporadic reports from your serviced desk and match that in a timely fashion with related Service Health incidents. The new portal I am not sure helps in that regards:
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The only SLA that matters to my customers is the availability of the services in the tenants that they are paying for. It would be nice if MS would make that info readily available.
The only way that I know of to do this is with a 3rd party tool like Office365Mon. Do you know of any other options?
Office365Mon is the only tool that I am aware of that specifically focuses on reporting availability from a tenant perspective.
