Forum Discussion
Office 365 Achieved 99.99% Availability in Q3 2016. Does Anyone Still Care about Cloud SLAs?
The news that Office 365 achieved 99.99% availability in the last quarter comes as no real surprise. As cloud services become ever more massive, it becomes harder for any incident to affect a service...
Good question, rather simplistic I just assume Office 365 availability is as close to 100% as possible. It then becomes a case of individual incidents, when things do occasionally go wrong, how quickly they are handled and resolved.
It's when outages have an end-user impact or an outright service loss, that it is most important. Even if it only represents a tiny fraction of an SLA, a few hours with no access to Exchange or SharePoint Online/Dynamics 365 during business hours is pretty bleak.
It's import to be able to correlate sometimes sporadic reports from your serviced desk and match that in a timely fashion with related Service Health incidents. The new portal I am not sure helps in that regards:
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