Forum Discussion
Office 2016 is connected with my Office 365 credentials but not acitvated (password prompt loop).
My Office 2016 (with office 365) has been working fine for several months. However, this morning Outlook 2016 prompted for my password and kept prompting no matter how many times I correctly input my...
Just an update in case anyone else has a similar issue. After trying every troubleshooting step under the sun, the only fix was to create a new Windows profile. This is the 2nd time this year with 2 different computers that this has happened. Seems a bit ridiculous that the programs only software I have problems with are from Microsoft.
This probably could be solved by going to the credential manager and clearing out the entries if that's what solved your issue that's probably why it did cause new profile = new cred cache.
- I did clear the credential manager during my troubleshooting. It seems as though the registry of the Office installation was corrupted.
- ahhh, bummer. Yeah I've noticed some quirky things with Outlook creds even with domain machines etc. It's gotten better recently on current builds thou.
- Well thanks for the replies I appreciate it!