Forum Discussion
O365 OWA Search Issues?
Hello Everyone
We have had a number of our staff submit cases regarding the fact that the search field in OWA is only returning emails up to and including last wednesday April 26, and is not looking past it when ALL is selected as a date range.
Has anyone else had reports of search problems? My version of OWA is currently prem/16.1753.9.2292086.
Travis
11 Replies
In talking with support, and stepping them through the issue and capturing all network traffic they are treating it as a bug, and have sent it to engineering to look into.
If any of your users are complaining that they cannot search, put in a service ticket.
It's on the SHD now:
SpoilerStatus:Restoring serviceUser impact:Users may receive fewer-than-expected results when searching for email messages in Outlook on the web.Latest message:Title: Outlook on the web search issue User Impact: Users may receive fewer-than-expected results when searching for email messages in Outlook on the web. More info: Currently, the maximum number of search results is 25; however, the expected maximum number of search results is 250. While we're focused on remediation, users may be able to further refine their search strings, if possible, to be more specific or users may be able to use the Outlook client as potential workarounds. Current status: Our investigation determined that a recent update to the environment exposed a defect in an internal code compiler. We've developed a fix to restore service and we're preparing to deploy it to the affected environment. Scope of impact: A few customers have reported this issue, and our analysis indicates that a subset of your users may be impacted. Start time: Friday, May 5, 2017, at 7:42 AM UTC Preliminary root cause: A recent update to the environment, intended to increase the scope of results to include groups, exposed a defect in an internal code compiler. This defect resulted in subsequent calls for groups of 25 search results to fail after the initial 25 results were returned. Next update by: Thursday, May 11, 2017, at 12:00 AM UTC
I can reproduce this problem too...just tested in my corporate tenant and search results only return e-mail messages from the 27th of April...something is not right in EXO
I can get results before 27th of April, however it seems that hey limited the number of results to 25.
Yes I can confirm the problem is that they are only returning 25 results, and there is no option to select more.
Seems to work fine here. But if you can reliably reproduce the issue, open a support case.
