Forum Discussion
new emails going to deleted items on outlook
Good day
one of my users' new emails are going straight to deleted items instead of inbox.
What could be the issue?
5 Replies
- Likely a (hidden) rule, you can check via MFCMAPI (sample guide here: https://learn.microsoft.com/en-us/exchange/troubleshoot/administration/delete-junk-email-rules-mfcmapi-exchange) or the following PowerShell cmdlet:
Get-InboxRule -Mailbox email address removed for privacy reasons -IncludeHidden
If you find such a rule, you can delete it via Remove-InboxRule.- Hello
does the same apply on Exhange online?- Hi Lebone,
You can find the Ignore configuration by following the steps below:
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In the Deleted Items folder, select the conversation that you want to recover, or any message within that conversation. By default, the Deleted Items folder is arranged by date. To change to Conversation view, select Arrange By, and then select Conversation.
On the Home tab, in the Delete group, select Ignore Ignore conversation.
Ignore conversation
Select Stop Ignoring Conversation.
The conversation is moved back to your Inbox. Future messages are delivered to your Inbox.
Note: The Stop Ignoring Conversation command in step 3 appears in the Stop Ignoring Conversation dialog box. This dialog box doesn’t appear if you previously selected the Don’t show this message again check box.
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And yes, same applies on Exchange Online.
There also could be an Outlook rule which is moving the emails into Deleted folder. Please check for Outlook rules too.
Hope this helps.
Regards
Swati
