Forum Discussion
New Distribution List Group won't receive emails from external address
ChrisWebbTech Yes that is correct. All the same domain.
I created the new address (faxbox@...)... same results. Bounce back from external. Delivered internal.
BrianAmeliom: Thank you so much. I have spent all morning trying to troubleshoot this issue for a newly created distribution list group in Office 365. Incredibly, unbelievably, toggling this setting under the group's delivery management settings fixed the issue.
The group is now able to receive emails from external recipients.Hi all, just wanted to add what I had to do, in case it helps someone else. I created the dist list and for 2 weeks I wasn't receiving external email even though I selected "Allow External Senders to Email this Group". I had to uncheck it, then save and recheck it. After that, it started working.
For me it worked removing the "allow external senders" wait 5 minutes enable it again even it was a brand new group
- Good luck. Other idea might be put an address without fax in the name, maybe there is a spam filter for it somehow. although based on rejection message doesn't seem like it would matter but just grapsin at straws. Save it for tomorrow i guess 😛
ChrisWebbTech ok, gave that a try, still no joy, was a good idea though, don't know why I didn't try earlier.
I really appreciate your help - I think at this point I am just going to let it sit over night and see if something propagates to make it work tomorrow. I'll certainly update back here i anything changes.
- Only thing left I know to try maybe enable internal only. Save it, wait a minute, then switch it back.... otherwise maybe give it overnight or something to see if it's time related although you would think it should be done by now....
