Forum Discussion
New Distribution List Group won't receive emails from external address
I am having trouble getting a new Distribution List group to work properly. I have setup in the admin portal under groups the distribution group email/alias, etc, and have checked the option "Allow ...
well, first thing I would check, those groups that work, are they on your on-prem Active directory server in the same OU as the one you just created? Assuming you have an on-prem AD server. That's the first place I would check / find out, cause if you do then your mail may be routing still on-prem somehow. If everything is 365 then not going to be the issue at all.
ChrisWebbTech I am not exactly sure how it is configured. We have a virtual server that is hosted offsite, but that would be the same as on prem? But the source for my users is all 'Windows Server AD'. I attached a screen of the groups. efax is the new one that is not working... but all show a source of 'cloud'.
Here is a snip of the bounce back I get, not sure if that helps anyone.
- Interesting, just saw the bounce message, guess you edited that too. The doesn't seem to be permission related at all. On that same exchange admin box for the group under e-mail options. make sure the e-mail address being used shows up here? Seems like the address itself just isn't working. If it is, I'd create another alias in here. Then try to send to that alias to see if that works and if so, might need to do a swap out of e-mail and back for it to register or something?
ChrisWebbTech It does correctly show under email options. H
ow do I go about creating another alias? I add a new address under email options? can it just be any address?
- Any address in your domain. Assume the new group and the other groups all use the same @domain.com right?
- Yea it's not going to be a routing issue then if they are all cloud source. Can you screenshot the message delivery option screen or whatever it is with the "External allowed option?"
ChrisWebbTech here is the setting in the admin panel:
And if I go to the "More Settings" link, it shows up in the exchange center as below:
- Ok, this UI doesn't tell the whole story usually. Go to Exchange Admin center link there, then groups, then the group and on the group window then the Delivery Management tab and screen that one.