Forum Discussion
New Distribution List Group won't receive emails from external address
I am having trouble getting a new Distribution List group to work properly. I have setup in the admin portal under groups the distribution group email/alias, etc, and have checked the option "Allow ...
ChrisWebbTech I have no idea... but I have 3 other distro lists setup in the same manner, and they work just fine. Literally all have the exact same settings. The other 3 receive mail from external addresses with no problem. It has been a year or so since I set those up, but I just don't recall it taking more than a few minutes to work once set. It has been the better part of a day at this point and still not working.
I am happy to check some settings if you have the patience to tell me how to determine how my mail is routed, but I am not an IT guy, just a small business guy with no IT support :).
well, first thing I would check, those groups that work, are they on your on-prem Active directory server in the same OU as the one you just created? Assuming you have an on-prem AD server. That's the first place I would check / find out, cause if you do then your mail may be routing still on-prem somehow. If everything is 365 then not going to be the issue at all.