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mridulpillay's avatar
mridulpillay
Copper Contributor
Oct 16, 2021

MS Office showing as "Unlicensed" after Windows 11 Update

Hello everyone.    My sister's laptop got done with the Windows 11 update a few days ago. The laptop came with a factory install of Windows 10 and MS Office Home & Student 2019. After the update fo...
microsoft 365 apps
office 365
ephyrm09's avatar
ephyrm09
Copper Contributor
Dec 03, 2021
were you able to solve the issue? I have the same problem please help
  • Suwethan's avatar
    Suwethan
    Copper Contributor
    Dec 03, 2021

    Step 1: Go to https://www.office.com/ 

    Step 2: Sign In with the Microsoft account you've already using in the Windows 10.

    Step 3: There you'll find the Install button

     

    Step 4: Click it and Again click 'Back to Subscription' on the next page.

    Step 5: Scroll down you'll see the Office version details you've got in Windows 10 with Install option with it.

     

      It will download 7MB .exe installer file.Run the installer to download a Office apps.

                ******DISCLAIMER: Installer will take huge amount of data to download.******ephyrm09 

    • Akshita55's avatar
      Akshita55
      Copper Contributor
      Dec 24, 2021
      Hey,
      I tried all steps as you mentioned. After the last step it just keeps loading and my problem stays the same! I've bought my laptop 6 months back and i have access to student and home 2019 but it's showing that my trial to 365 is over and product activation failed and what not!
      • AmandaKay0523's avatar
        AmandaKay0523
        Copper Contributor
        Dec 29, 2021
        Hey, it STILL isn't working for me. I spent hours upon hours trying things found across the internet and nothing worked. So, I uploaded all my files to Google Drive, and it works like a charm (and I can access all my documents from my phone). If I end up having to pay for Storage there (in maybe 2 years), then the annual fee is still a fraction of MS Office. Good luck everyone!
    • ephyrm09's avatar
      ephyrm09
      Copper Contributor
      Dec 03, 2021

      Suwethan hi! Thank you for responding but when I click "install office" it only ask me to go premium with Microsoft 365. I just found out that I have both Microsoft 365 and office 2019 installed in my laptop. When I opened any office app it's unlicensed. I originally have windows 10 and pre-installed office 2019 before.

      • Suwethan's avatar
        Suwethan
        Copper Contributor
        Dec 03, 2021

        ephyrm09  Yes, Eventually I also get that frustarting option. Later then I realised that I Signed In with wrong Microsoft account. The thing is

        ******  Use the Correct Microsoft Account  ******

        • When you purchased your laptop and Unboxs it. And boot it up for the first time Windows setup asks you to sign up for a new account and asks for your name, DOB, and so on.
        • You must use the MICROSFOT Account that you've used on the FIRST BOOT UP.....

        Think, Remember and Use the correct Account

         

        Let me know once you've solved your problem.

        THANK YOU

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