Forum Discussion

S_S_Ramana's avatar
S_S_Ramana
Bronze Contributor
Mar 07, 2018
Solved

Modern experience stopped working today (7th March 2018)

Dear All,   As of today morning, we have started to face issues on a lot of document libraries on our tenant that make use of the modern experience. We have classic sites created that make use ...
office 365
sharepoint
  • LincolnDeMaris's avatar
    LincolnDeMaris
    Mar 09, 2018

    Glad to hear it - we have made a fix, glad it's working for you.  We're working on the issue inside attention views now.

Dan Fontaine's avatar
Dan Fontaine
Copper Contributor
Mar 08, 2018

We are having the same issue with content types. They work/open when you use the NEW drop-down in classic experience but in modern, you see "Something went wrong message".

  • Dan Fontaine's avatar
    Dan Fontaine
    Copper Contributor
    Mar 08, 2018

    Here's the situation for us and what I found after some troubleshooting.


    We have 3 content types (word template, excel template, and powerpoint template) that are able to be selected from the Library New button/icon. All of the content types work properly only when IE 11 is in compatibility mode and the library is in Classic Experience mode. When we are in compatibility mode and the library is in modern mode, only the excel and word content types launch properly - the PPT type throw errors like "this action cannot be performed because Office doesn't recognize the command that was given"  Finally, when not in compatibility mode, both Excel and PPT types have the same error mentioned in the previous sentence and the Word content type attempts to create generic document but then throw an error like: Sorry, something went wrong cannot create file.

    • Dan Fontaine's avatar
      Dan Fontaine
      Copper Contributor
      Mar 09, 2018

      Okay, so today, only the .potx content type does not work in Modern Mode. All other content types seem to be working in Classic and Modern without Compatibility. In classic mode the .potx content type opens up in PowerPoint (application) which is what is expected. In Modern mode I receive this message:

      Do you want to open this file?

      Program: Microsoft PowerPoint

      Address: https://[our 365 root]/sites/PMO/Doc.aspx?sourcedoc=https://[our 365 root]/sites/[company]/Shared Documents/Corporate_Template.potx&action=edit&mobileredirect=true&RootFolder=/sites/PMO/Shared Documents

       

      Anyway, the Address information above is abnormal to me. I've never seen this previously. Usually, the Address: part of it would say: https://[our 365 root]/sites/[company]/Shared Documents/Corporate_Template.potx without all that other stuff. And, that other stuff is not displayed for the Address information when the word or excel content types are used.

      • LincolnDeMaris's avatar
        LincolnDeMaris
        Icon for Microsoft rankMicrosoft
        Mar 09, 2018

        Please open a support case, and let me know through private message if you're having difficulty finding a resolution.  This might need a product team fix as well.

    • LincolnDeMaris's avatar
      LincolnDeMaris
      Icon for Microsoft rankMicrosoft
      Mar 08, 2018

      Dan, do you have an open support case on this already?

       

      Please send me the details on that over private message.

  • LincolnDeMaris's avatar
    LincolnDeMaris
    Icon for Microsoft rankMicrosoft
    Mar 08, 2018

    Dan, that doesn't sound good.  Are you working with support on this?

  • S_S_Ramana's avatar
    S_S_Ramana
    Bronze Contributor
    Mar 08, 2018

    LincolnDeMaris it seems we are not alone. was the team able to find anything based on the fiddler trace and also the live library to which access was provided?

    • LincolnDeMaris's avatar
      LincolnDeMaris
      Icon for Microsoft rankMicrosoft
      Mar 08, 2018

      We are working on it.  No need to ping us for updates, we'll get back to you when we have more.