Forum Discussion
Missing "my templates" option on a shared mailbox for 2 people on 2 different mail accounts
The add-in is one of the default ones, so should be available for all mailboxes, shared ones included. Is it shown when you hit the … menu? You should still check this via the Get-App cmdlet:
Get-App -Mailbox shared@domain.com
As for customizing the actions, once the add-in is enabled it should be visible under the Options menu. I've confirmed this with one of my shared mailboxes, but because it wasn't ticked by default I had to manually select it from the … menu first.
Hi, VasilMichev
Thank you for your reply.
The addin in exchange is set to mandatory on everyone. So all the users have this and can see the templates. This setting stops users from taking the tick off in their own mailbox. So we know it is enabled for the entire organisation. All other users who use the 2 shared mailboxs can see the template button on the new message. So we know it is still working.
It has worked in the past for the 2 users, which is what I can't understand, and I have removed the addin from account and put it back on to see if this fixes the issue, but still the same.
