Forum Discussion

Brass Contributor

May 07, 2018

Solved

missing email

Hi one of the external users mails are going to different folder other than coming into inbox & after few seconds the email is not visible at all. this is happening with only one of the external user...

admin

exchange

office 365

Carlos Gomez
May 07, 2018
Hi,

Does the issue reproduces if the Outlook client is closed and only OWA is opened (have you tried search in OWA)? have you tried disabling all outlook rules and third party add-ins? or run Outlook in safe mode?

For your questions "do i make sure that this mail comes to inbox folder". You can use the message trace from the Exchange Admin Center. https://technet.microsoft.com/en-us/library/jj200712(v=exchg.150).aspx

Carlos Gomez

Former Employee

May 07, 2018

Hi,

Does the issue reproduces if the Outlook client is closed and only OWA is opened (have you tried search in OWA)? have you tried disabling all outlook rules and third party add-ins? or run Outlook in safe mode?

For your questions "do i make sure that this mail comes to inbox folder". You can use the message trace from the Exchange Admin Center. https://technet.microsoft.com/en-us/library/jj200712(v=exchg.150).aspx

Sonia Cuff
Iron Contributor
May 08, 2018
Who else has access to the mailbox and has the rule been created under their account?

You could also turn on auditing for that mailbox for full logging of what is happening, if your O365 license supports it (eg E3).
- Rising Flight
  Brass Contributor
  May 08, 2018
  mailbox auditing is enabled. how do i check. can you plz guide me