Forum Discussion
Missing app launcher tiles but only in https://myapps.microsoft.com
To the OP, has there been any resolution for you on this? It has started to spread across our environment as well. The apps are available from the 9 box in 365, but missing from MyApps. Can't seem to figure out why...
Unfortunately not. We've had a ticket open with Microsoft for over a week now. It took several re-routes of the ticket to eventually reach the correct team and the past several days we just get an update that product engineering is working on the issue(this is also with us having Premier support so response is slow even with this). We've done step recording traces of the issue as well as provided a temporary test account within our Tenant for MS engineers to use to investigate and test.
For the time being we've redirected all of our employees to either use the app grid menu within the Office365 portal or to just use this direct link https://portal.office.com/myapps
Hi Matt, thanks for the reply. I've been pointing people to the 9 box as well. I'm finding that it is not the case for all the users, just some. I can even login as a test user on the same PC I use and see the apps on MyApps, in the same browser type, but they are missing when I login. Gotta be something in 365 would be my guess.
