Forum Discussion

MAEUM's avatar
MAEUM
Copper Contributor
Jul 11, 2019

Microsoft won't start after latest update

Could you tell how I can get some help about this issue, please.

I have tried everything in your help pages and I have not been able to get it started. It was working perfectly fine, the computer restarted for the update and I have not been able to open Outlook since.

Thanks  in advance

microsoft 365 apps

2 Replies

  • VasilMichev's avatar
    VasilMichev
    MVP
    Jul 12, 2019

     

    Did you try starting Outlook in safe mode? Hold the CTRL key while pressing the Outlook icon to launch it, or type "outlook /safe" in the run box. You can also try creating a new profile, see if it makes a difference.

    • MAEUM's avatar
      MAEUM
      Copper Contributor
      Jul 12, 2019

      Thank you! It would not start on safe mode but I managed to create a new profile (I tried to do it before but I was doing it wrong!) and its finally working now.

      Thanks for your help!