Forum Discussion
Microsoft was removed from our Support Contacts by CSP
We only buy licenses from a CSP for over 5 years now and this year Microsoft was removed from our list of support contacts at the admin center (M365 E3 x 200 licenses). And now the CSP asks for e...
I understand that only the CSP can raise a case for us, but are they allowed to refuse to raise it if we don't pay them extra for "support"? When I get an error that says "contact Microsoft Support" they are "warranty" errors, not requests for consultation.