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B_Van_Spanje's avatar
B_Van_Spanje
Brass Contributor
Nov 20, 2019

Microsoft Visio Data Visualizer add in won't load in Office 365.

The new Microsoft Visio Data Visualizer Add In won't load in my Office 365 Excel app. What I get is a white box that says loading and then the Microsoft Edge opens with a blank screen.

 

Is there any way to correct this?

 

  • DougPetroshius's avatar
    DougPetroshius
    Copper Contributor

    I also receive this error. If you move the tab or document you can briefly see the sign in screen that is supposed to load. B_Van_Spanje 

    • DougPetroshius's avatar
      DougPetroshius
      Copper Contributor

      I'm guessing that since this is still in public preview, they'll take it into account and get it right for the final version. TracyBe7588 

    • B_Van_Spanje's avatar
      B_Van_Spanje
      Brass Contributor

      I have since got a new computer to replace my original 8.1 one and the Visio Add in works on that one. But it still doesn't work on my older computer which has Windows 10, but was originally a 8.0. Not sure if the age of the computer has anything to do with it.

      • TracyBe7588's avatar
        TracyBe7588
        Copper Contributor

        Good question. I am not seeing anything specific for Office 365. My computer is new and 64bit if that makes any difference.

        I do have MS office 2016 suite installed. However, I also have the 365 online account.

        I am the first person in the organization to use the data visualizer tool with the plan it's associated with. So there isn't anyone I can reach out to at work.

  • marquezea's avatar
    marquezea
    Copper Contributor

    I used on 21-Feb and it worked fine but today no longer working.

    While excel shows the add-in with "loading..." message my browser opens with a huge link that goes nowhere.  

     

    My excel was just updated to version 16.0.12527.20242 and I have Office 365 subscription.

    Looks like a new bug introduced in the add-in.