Forum Discussion
Microsoft Visio Data Visualizer add in won't load in Office 365.
The new Microsoft Visio Data Visualizer Add In won't load in my Office 365 Excel app. What I get is a white box that says loading and then the Microsoft Edge opens with a blank screen.
Is there any way to correct this?
16 Replies
- I'm having the same issue
I'm using Excel 365 64 bit, Windows 10 enterprise I used on 21-Feb and it worked fine but today no longer working.
While excel shows the add-in with "loading..." message my browser opens with a huge link that goes nowhere.
My excel was just updated to version 16.0.12527.20242 and I have Office 365 subscription.
Looks like a new bug introduced in the add-in.
Has this been resolved? I am having the same problem and I just started using the Data Visualizer B_Van_Spanje
TracyBe7588Check to see if your version of Office is the 32 bit version. Let me know if it is.
B_Van_Spanje Where do I find Office version information?
TracyBe7588 Just wondering, is your Office 365 32 bit or 64 bit?
Good question. I am not seeing anything specific for Office 365. My computer is new and 64bit if that makes any difference.
I do have MS office 2016 suite installed. However, I also have the 365 online account.
I am the first person in the organization to use the data visualizer tool with the plan it's associated with. So there isn't anyone I can reach out to at work.
I have since got a new computer to replace my original 8.1 one and the Visio Add in works on that one. But it still doesn't work on my older computer which has Windows 10, but was originally a 8.0. Not sure if the age of the computer has anything to do with it.
I also receive this error. If you move the tab or document you can briefly see the sign in screen that is supposed to load. B_Van_Spanje
