Forum Discussion
Microsoft Authenticator not working, after getting a new phone
I've been using MIcrosoft Authenticator for a couple years. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. It said that I was supposed to go to MS Authenticator, to authenticate my login to my work MS Teams.
Only, there was nothing in Authenticator. Nothing for me to approve. Nothing.
So, what's wrong? How do I fix this? This is a showstopper, so it's got to be fixed TODAY!
Better to register your Microsoft Authenticator again:
Set up the Microsoft Authenticator app as your verification method - Microsoft Support
2 Replies
Hi: I have changed my mobile device. In order to have access to MSFT Authenticator in my new device, the MASFT authenticator is requesting to enter a code sent to my old device that has died. So I am not able to access my MSFT outlook, teams that I paid subscription for 3 licenses...It has been impossible to get access to any support. ANy kind of support I am trying to get asks me a code that is in my old device that has died.. What shoudl I do?
Better to register your Microsoft Authenticator again:
Set up the Microsoft Authenticator app as your verification method - Microsoft Support
