Forum Discussion
Rod-F
Feb 23, 2023Iron Contributor
Microsoft Authenticator not working, after getting a new phone
I've been using MIcrosoft Authenticator for a couple years. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone...
- Feb 23, 2023
Better to register your Microsoft Authenticator again:
Set up the Microsoft Authenticator app as your verification method - Microsoft Support
divadsnop
Jul 15, 2026Copper Contributor
Hi: I have changed my mobile device. In order to have access to MSFT Authenticator in my new device, the MASFT authenticator is requesting to enter a code sent to my old device that has died. So I am not able to access my MSFT outlook, teams that I paid subscription for 3 licenses...It has been impossible to get access to any support. ANy kind of support I am trying to get asks me a code that is in my old device that has died.. What shoudl I do?