Forum Discussion
Microsoft Authenticator not auto-backing up 2FA accounts I add on Adroid.
When you go to Microsoft Authenticator settings and you see the Cloud Backup toggle is turned on, that means cloud backup is working, but it has its own schedule to back up the TOTPs (Time based one-time passwords) so you can either wait until the next schedule of automatic backup is triggered or you can toggle the button to turn off cloud backup and then after few seconds turn it back on, that forces it to back up everything again. You shouldn't normally need to do it though.
Thank you for your answer.
The question is simple: how can we check and edit this mysterious "own schedule"? 
The problem we've noticed is the lack of precise information about when the next sync will take place - we're under the impression that the sync has no schedule and the only way to send the updated data to the cloud is to manually disable and enable sync (something you've indicated we shouldn't normally do is the only way to update the data).
I have the exact same issue. Have added quite a lot of OTP codes to the app in the weekend (several days ago), but no automatic update is triggered.
I disabled and enabled backup, to force a backup. After this, I added a new account to test, but after a day the backup has still not picked it up.
I'm using Android. My wife is using the iOS app, and her phone has triggered a backup shortly after adding new accounts. So could be an issue isolated to the Android app?
Battery optimization is off, and internet is stable, so that is not the issue.
The last backup was updated 3 days ago (2023-03-03), although I added another 2FA account yesterday as a test.
Battery optimisation is disabled for Microsoft Authenticator.
Internet connection is stable.I have submitted feedback.
I have exactly the same issue as OP - PedroatWork
Saying "it works for me" does not help solve our problem. It's not working for us...
- You can't update the built-in schedule as far as I know but you can submit a feedback through the app about it. You can see when the last back up was performed by tapping on the "Details" in the backup section of settings. For instance, I just checked mine and it shows It was updated 2 hours ago, even though I haven't added any new TOTPs recently. Just make sure battery optimization is off for authenticator and Internet connectivity is stable, and all will be good.
I have added another 2FA account as a test. The cloud backup has NOT been updated.
I will wait a few days and let you know if the copy is updated....
The (simple, I think) question remains: how can we know and edit the update schedule?
No problem 🙂
Well that's not true and sync automatically does its job, I'm surprised it's even something you're concerned about, just leave it be and it does its job. I use it on multiple devices and people around me do the same, never had a problem.
You definitely Don't need to enable/disable cloud backup manually.What I said about enabling/disabling cloud backup manually was merely a response to the OP's question. It's just something I came up with, that's all. It's not something Microsoft recommends doing and neither is it even needed.
Just like anything that relies on the Internet, it needs an Internet connection and things like VPN or battery optimization features of phones can affect it. Like a lot of other apps, Microsoft Authenticator warns the user about turning off battery optimization, so make sure it's off for it.
