Forum Discussion
trusig
Jan 05, 2026Copper Contributor
Microsoft 365 Copilot Bought on Play Store not Received
I bought MS 365 Copilot from Play Store. When Google Play Store couldn't deducted my sub from my primary payment method (from Country A), they used my backup payment method (from Country B) - which w...
Kidd_Ip
Jan 06, 2026MVP
I believe the most straightforward approach would be to contact Microsoft support to escalate the case and Google pay for the chance of refund:
365 family subscription from play store not showing on Microsoft account - Microsoft Q&A
Microsoft 365 subscription not showing - Google Play Community
- trusigJan 06, 2026Copper Contributor
Thank you for your response. Besides calling them, how do I contact Microsoft because I've been struggling?