Forum Discussion
microsoft 365 basic
HI i have subscribed to 365 basic, had a previouse instalation of office 2019, have uninstalled but my pc keep showing office 2019 instead of the 365 basic can anyone help; me ? thanks
1 Reply
Try fix on below:
- Use Microsoft’s Office Uninstall Tool
Uninstalling via Control Panel often leaves behind registry entries and cached files.
- Download the official Office Uninstall Support Tool
- Run it and choose “Uninstall Office”
- Follow the prompts to remove all Office versions, including hidden leftovers
- Restart Your PC
This clears any locked files or registry entries that might still be active. - Reinstall Microsoft 365 Apps
- Go to https://www.office.com
- Sign in with the Microsoft account tied to your 365 Basic subscription
- Click “Install Office” and follow the instructions
- Verify the Installed Version
- Open Word or Excel
- Go to File > Account
- Under “Product Information,” it should say Microsoft 365 Apps for Business or similar
- Remove Old Shortcuts
Sometimes the Start Menu or desktop still shows Office 2019 icons.
- Delete any shortcuts labeled “Office 2019”
- Pin the new Microsoft 365 apps to your taskbar or Start Menu
- Use Microsoft’s Office Uninstall Tool
