Forum Discussion

Rising Flight's avatar
Rising Flight
Brass Contributor
Aug 23, 2018

Message Tracking

Hi experts, for one of my user Printer/Scanner feature of scan to email has an issue. The user complains that scan to email option is not working. i have checked receive connector and i can see sca...
admin
exchange
office 365
On-Premises
Adam Ochs's avatar
Adam Ochs
Steel Contributor
Aug 23, 2018

Hello Rising Flight,

 

This has the information you are looking for:

https://docs.microsoft.com/en-us/exchange/monitoring/trace-an-email-message/run-a-message-trace-and-view-results


RECEIVE The message was received by the service.
DELIVER The message was delivered to a mailbox.

So if you see deliver, the message should be in the mailbox for the user.

If you see Receive, O365 servers got the message, but that does not mean it was delivered.

If i am reading your post right, I would say 1 mail has been delivered (as there is one confirmed result there), even though 4 were received, but it was a bit hard to follow with the syntax.

So there is a chance for instance O365 can receive the same message several times (which would show in the logs), but if it has the same messageID and details, it would likely only deliver it once.

Hope that helps to clarify why you are seeing!
Adam