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Bionicjoe's avatar
Bionicjoe
Copper Contributor
Jun 03, 2019
Solved

Maintaining & Installing O365 as an Admin

Need help fixing and understanding how licensing O365 works. 

I have been installing Office 365 on new PCs for users by logging in as me (an admin) and running a copy of the install file that downloads from Office.com when you click Install Software. I did not realize this was licensing each copy as me. So now I have run into the limit of 5 installs and users are being deactivated. 

When I uninstall O365 on a user's PC and go back to office.com to re-install the only thing they can download and install is Skype for Business. Users are licensed properly & assigned to software properly in the Admin panel.

So how should I be installing Office 365?
I just tried running that install file as a user. It installed, but it's licensed as me again. 

How do I correct licensing & get everyone activated? 

Users run E1 
I'm an E3 user (admin)
Some users are also using the Business Free apps for Bookings and Invoicing apps. 

 

This is from a User's PC (license info redacted)

C:\Program Files\Microsoft Office\Office16>cscript ospp.vbs /dstatus

---Processing--------------------------

---------------------------------------

PRODUCT ID: XXX

SKU ID: XXXd4580

LICENSE NAME: Office 16, Office16O365ProPlusR_Subscription1 edition

LICENSE DESCRIPTION: Office 16, TIMEBASED_SUB channel

LICENSE STATUS:  ---LICENSED---

ERROR CODE: 0x4004FC04 (for information purposes only as the status is licensed)

ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the timebased validity period.

REMAINING GRACE: 31 days  (46079 minute(s) before expiring)

Last 5 characters of installed product key: ABCDE

---------------------------------------

PRODUCT ID: XXX

SKU ID: XXX18b6

LICENSE NAME: Office 16, Office16SkypeforBusinessEntryR_PrepidBypass edition

LICENSE DESCRIPTION: Office 16, RETAIL(Free) channel

LICENSE STATUS:  ---LICENSED---

ERROR CODE: 0x4004FC05 (for information purposes only as the status is licensed)

ERROR DESCRIPTION: The Software Licensing Service reported that the application has a perpetual grace period.

Last 5 characters of installed product key: HFGHIJ

---------------------------------------

---------------------------------------

---Exiting-----------------------------



  • Unfortunately E1 doesnt include the Office 365 proplus installs! Only online versions of them:

    https://products.office.com/sv-se/business/office-365-enterprise-e1-business-software

    You can distribute the installation in different ways! See here:

    https://docs.microsoft.com/en-us/deployoffice/plan-office-365-proplus

    But any user (with correct license) can log in as themselves and click install on up to 5 devices!

    If this limit is reached, or you activated them unpurposelly, you can deactivate the licenses on devices:

    (At the end)
    https://www.uwec.edu/kb/article/uninstalling-office-and-deactivating-licenses/
    • Bionicjoe's avatar
      Bionicjoe
      Copper Contributor

      Thanks for the replies. 
      I was not here last year when the licenses were purchased, and had no idea E1 meant web apps only. 

      That answers my question, but now I have a whole new set of problems. LOL *crying*

       

       

      adam deltinger 

    • Bionicjoe's avatar
      Bionicjoe
      Copper Contributor

      Thanks. The first page took me to where I could buy O365 in Kroners. LOL

       

      I did get a package created and can install it from a local share. That's great, and I think it will work better in the future. 

      However my local install on  my PC is still not licensed properly. When I go to the portal 

       

      I deactivated one install from a user's PC. 
      Now when I have 4 installs under my account on the admin portal. 
      I installed from my image, but still only see 4 installs. And when I check my license with the tool it still says I am in the timebased period. 

       

      I'm going to head over to the user's PC, uninstall, and reinstall with the package. Just to see where I get from there. 

       

      adam deltinger 

       

       

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