Forum Discussion
Mail remains unread after move to another folder
When reading email in full view (rather than preview) the unread status does not change unless you move to the next item or exit to the mail listing view.
Any email that is moved whilst in the reading view to another folder remains unread in its new location. This creates additional effort of navigating to the folder and marking the item as read.
Surely the mail item should change to a read state upon opening it?
You can control these options in OWA as well, click here: https://outlook.office.com/owa/?path=/options/markasread
4 Replies
You can control the "read" behavior via the corresponding settings under View -> Reading pane -> Options.
- Sorry, I just noticed your response, thank you for replying.
I'm using the Outlook web UI and the Reading pane is hidden.
I'm viewing the email as a fully opened item but the unread flag is only changed when I move to the next mail item or X out of it and return to the list view.
This feels like an unwanted "feature" rather than a setting I can control.You can control these options in OWA as well, click here: https://outlook.office.com/owa/?path=/options/markasread
