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M365 Licensing for small retail store
I have a client who is a small retail store, using generic email addresses based on department, as opposed to individual users. Looking for the best way to license for Office Desktop Apps. Scenario...
Under Microsoft 365 licensing requirements, each Business Standard license must be allocated to a specific, named user. Assigning licenses directly to shared or generic mailboxes is not permitted. The compliant approach is therefore Option 2: provision individual user accounts (one per PC/user) with the appropriate licenses, and configure shared mailboxes (e.g., sales@, admin@) for departmental use. This model maintains licensing compliance while enabling multiple staff members to access and send messages from the shared addresses.
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