Forum Discussion

Anonymous's avatar
Anonymous
May 10, 2018

Lying Supervisors?

I installed Office365 and every time I try to use Word it freezes.  It freezes when I try to type, print, or save.  Twelve days of calling and online chatting, Tier 1 (3 attempts), Tier 2 (3 attempts...
admin
microsoft 365
microsoft teams
training
Anonymous's avatar
Anonymous
May 21, 2018

I appreciate your attempts to be useful, but if all these Tier 1, Tier 2, and Tier 3 people have this information and dove in and tried these tactics, but mucked up my pc even worse than it's ever been, what can you suggest that hasn't been tried by these people?  These Tier 2 and Tier 3 people - after talking over me, being condescending, lying to me, etc. - then tried to tell me that my 3rd party software programs - such as System Mechanic - were the cause of Microsoft Word not working.  Which is a load of crap, because it's working just fine on the other computers in the building with identical software except for mine and my husband's.  Office365 is a disappointing money grab, and the customer service is so bad it makes Comcast look amazing.

Tanya Denton's avatar
Tanya Denton
Steel Contributor
May 21, 2018
My apologies for my previous post causing you more distress. I presumed by posting in this Community that you were looking for help. There is a wealth of experience within this Community and some very helpful people who have helped me on numerous occasions. I can understand your frustration with support, sometimes, they are not the most helpful as they seem to read from cribsheets (well at least initial support seem too). I hope this suggestion doesn't send you off the edge, but as you have spent so much time on this issue and have a non-working Office, I would suggest uninstalling System Mechanics, as just the logic of this software scanning your files, to me, does make me think that this could be causing issues. You have mentioned other machines in your office running this software and not having issues, but all machines are different, as in the components, software etc... to me something is locking files. To me troubleshooting is going through and ruling out. One other area to look at, have you any other software on your machine that carries out similar functions as System Mechanics i.e. software that was pre-installed when you purchased your machine as this could be causing conflicts. I hope you do solve the problem, and if you do post the solution on here for others to find.