Lying Supervisors?

‘Wasn’t distressed by your previous post; this most recent one, on the other hand...that’s some primo condescension. I was previously looking for help with my pc, which has, in my opinion, now been royally screwed up at the Tier 3 level. I was previously looking for guidance on why I had to fight through lies and ineptitude for two weeks straight to get through to the Tier 3 tech support personnel who ultimately finished screwed up my pc. I had, for some reason, thought that it was clear that I understood, like you, that there was a script being followed by personnel at each tier, and that I was tired of being trapped into going through the motions of the script-hounds. I thought I’d been clear that I had some vague hope - based on numerous empty promises - that someone at Tier 3 would fix the problem andget me back to productivity. I also thought I’d made it clear that your earlier suggestions - like your current suggestions - had been tried by numerous other tech support personnel who took over my pc in the past two weeks. So I suppose that I now owe YOU an apology for not making it clear that I have, for over two weeks, been fruitlessly searching for help from anyone with a clue as to why Word 365 keeps bombing on my computer and slowing down the whole system. And, in case I haven’t been clear, ma’am: thus far, you have been equally unhelpful.